I called first thing to get on the schedule. I was told that the day was already full, but someone would be out by 4 PM. AC was totally knocked out the night before and I was concerned about my bedridden 92 year old mother and her comfort. A couple of hours later I was told that there was a cancellation and that a repairman could be out in 10 minutes. Will Brown showed up and had us cooling out within an hour. Will was Professional, response and efficient. This company is the best!