Very reliable, on time and communication has been the best part of the entire experience - we all know customer service is so hard to find these days and they are on top of their game! I would highly recommend and will use them again and again!
I originally called for a quote and rec'd a quick reply. I had questions a few days later, and they were also answered very quickly. I did not at all feel any pressure, but enjoyed being educated on my options. I did decide to purchase furnace and it was installed within a few days (I was in "no rush").
Once again, Wes from Hometown Heating and Air came to my rescue. On Thanksgiving morning I sent a message that I was without heat. He called that very day. He was leaving town the next day at 9 am but he would come to my house around 7 am. He came and restored my heat! I highly recommend this company.
This was our first experience with Hometown Heating and Air, and we were very impressed. The tech was knowledgable and courteous, arriving on time and giving us a detailed description of what needed to be done and the work performed. We feared we might need the ducts cleaned, which would have been expensive, but he was able to determine that there was no need to do so! We signed up for their annual service, as this company is a keeper!
Initially met Wes over a year ago when system was having issues related to original contractor installation. He fixed those issues at same-day request and performed complete system checkup. They now complete a semi-annual routine checkup and do an awesome job. Everyone I’ve worked with at this company is service-oriented and pleasant. I’d recommend without hesitation.
Wes promptly came to our home to diagnose our HVAC system and presented us with a couple different options and upgrades. We are extremely happy with out new Carrier system... even happier with the quality of his install with a very nice looking finished product!!! 5 star service... could not be happier!!!
Hometown Heating and Air is now our go-to HVAC company! Our unit randomly went out in the middle of freezing temperatures and they came swiftly and got us up and running within an hour (on a Sunday!)! The owner Wes, was so genuine and personable! Pricing was incredibly fair and service was thorough! We are thrilled with our experience and will be passing their contact info along frequently!
Home town heating and air serviced my unit and did a great job on my unit. My son Wesley also installed my trane unit when I bought my home . It was professionally installed and my power bills are always low. I highly recommend that you use Hometown heating and air for installation of their carrier units and any maintenance you might need . My son is a very honest person who won’t sell you anything you don’t need . He’s my son but I highly recommend him and I know once you use his company you’ll always go back to him. His staff is outstanding like him and his company are.
We have called Hometown Heating and Air several times in a panic because our system isn’t working properly. (Of course it always seems to happen on a Friday night or Sun morning?!) But no matter when it happens or what the problem is...Wes and Lee immediately address our situation and get our systems back up and running like new. I highly recommend their work and response time. Thank you!!!!
Wes was great! Service was fast, professional, and I was not overcharged. Unlike many other HVAC companies I have dealt with, there was no upsell. He did not tell me I needed a new system. It was simple fix. Very honest guy!
Thank You for the Fast & Responsive service! We had our heat pump replaced and a tune-up on our HVAC unit this morning. I highly recommend Wes Hyder and Hometown Comfort Heating & Air! Great Customer Service and an Even Better Price!
My Nest Thermostat was wired incorrectly. As a result, it was running both heat and air conditioning at the same time non-stop. It caused my gas bill and electric bills to double. I called Hometown Heating & Air. Wes was able to identify and fix the problem in less than 30 minutes saving me hundreds of dollars. I highly recommend this company!!
Top notch service! Our 16+ year old system was nearing its end and wasn’t very efficient anymore. Wes was very knowledgeable about what systems and features were best suited for our house, layout, and needs, and spent great time exploring options, costs, etc.We now have a quiet, smooth running, new Carrier system that works great and should save on our power bill compared to our older less efficient system. Great job and service, thanks!