We've had Hometown Heating & Air work for us twice. The first time they came out, we had them hang our AC unit in order to have the crawlspace encapsulated. The second time they came out, they installed all new ductwork and vents throughout the house. The office staff were friendly, professional and highly responsive. The installation crew were respectful, cleaned up after themselves, and showed up to the job when they said they would. We've worked with a lot of various contractors over the past year during our remodel/addition project, and these guys were some of the best.