(I shared this with Hometown directly, so if you also see it on their site or something, it's there with permission. 🙂 About 10 years ago, we had a new HVAC system installed and it never quite ran right. After countless service calls from techs who basically shrugged their shoulders, a supervisor eventually identified that a jumper was improperly set which was turning on the system's heat strips every time the system called for heat OR cooling, so -- no surprise -- our monthly electricity bills were routinely hundreds of dollars higher than they'd been. Even after that issue was resolved, our new system was still disappointing, at best. Every winter, my wife and I would regularly notice that whenever the heat would run, it felt like cold air was coming out of the vents and it took a very long time to warm up the house. We resigned ourselves to using space heaters and electric blankets. We'd foolishly entered into a cheap maintenance agreement with the original installers and came to learn that all they seemed to want to do was upsell us on stuff we probably didn't need and tell us why smart thermostats were bad. After a few remodels -- where our contractor brought in Wes for HVAC work -- I asked her if Hometown did system maintenance and once I learned they did, I immediately made an appointment. At our most recent "pre-winter" service call, my wife and I explained to Maxwell how something had never been working well with our heat, so he looked at the board and determined that the heat-pump's reversing valve was constantly getting energized and putting out cooling (and calling for heat strips), so he bypassed that board weirdness and immediately thereafter, we noticed that when the system called for heat, the vents would put out actual heat, not a tepid mix of heat and cold! For nearly a decade, we'd been waved away, "Oh, you silly homeowners, that's just how heat pumps work; you'll get used to it" but my wife and I knew something was wrong with that answer. We are SO GRATEFUL to Maxwell for this (simple?) fix and what we're sure will be a large drop in our electric bill! THANK YOU, MAXWELL!!!